Terms and Conditions

General Terms

These terms and conditions govern your use of BotSpins Casino and all associated services. By creating an account and using the platform, you agree to be bound by these terms in their entirety. If you do not agree with any provision, you must not use the services.

BotSpins Casino reserves the right to modify these terms at any time. Material changes will be communicated via email and displayed prominently on the website. Continued use of the platform following such modifications constitutes acceptance of the updated terms.

Eligibility and Account Registration

You must be at least 18 years old to create an account and use BotSpins Casino services. It is your responsibility to ensure that online gambling is legal in your jurisdiction. The casino is not available to residents of jurisdictions where online gambling is prohibited.

Each player may maintain only one account. Multiple accounts are strictly prohibited and will result in closure of all accounts and forfeiture of balances. You must provide accurate, current information during registration and promptly update any changes to your personal details.

Account credentials are personal and confidential. You are responsible for all activity conducted through your account. If you suspect unauthorised access, contact support immediately. The casino is not liable for losses resulting from compromised credentials due to your negligence.

Deposits and Payment Processing

Deposits can be made using approved payment methods displayed in the cashier section. Minimum and maximum deposit limits vary by payment method. All transactions must be made from payment sources in your own name – third-party deposits are not permitted.

The casino does not charge fees for deposits, though your payment provider may impose charges. Deposited funds typically credit your account instantly. If a deposit fails to appear within 10 minutes, contact customer support with your transaction reference number.

Currency conversion, where applicable, uses rates set by the casino’s payment processors. These rates may differ from market rates and include a small processing margin. You are responsible for understanding conversion rates before completing transactions.

Withdrawals and Verification

Withdrawal requests can be made once wagering requirements (if applicable) are met. Processing times vary by payment method: e-wallets process within 24 hours, card payments within 3-5 business days, and bank transfers within 5-7 business days.

Account verification is mandatory before your first withdrawal. You must provide proof of identity, address, and payment method. The verification team processes documents within 24-48 hours. Withdrawals are placed on hold until verification is complete.

Minimum withdrawal amount is €20, with maximum limits varying by VIP status. Standard accounts can withdraw up to €5,000 per transaction and €20,000 per month. VIP members enjoy increased limits. The casino reserves the right to process large withdrawals in instalments.

Bonus Terms and Wagering

All bonuses are subject to wagering requirements before withdrawal. Standard wagering is 40x the bonus amount. Different games contribute at different rates toward wagering completion: slots contribute 100%, table games 10%, and video poker 20%.

Maximum bet while a bonus is active is €5 per spin or hand. Exceeding this limit may void the bonus and associated winnings. Bonuses expire 30 days after activation if wagering is not completed. Unused bonus funds are removed upon expiry.

Bonus abuse including pattern betting, opposite betting, or low-risk strategies will result in bonus forfeiture and possible account closure. One bonus is permitted per player, household, IP address, and payment method. Attempts to claim multiple bonuses will be detected and penalised.

Game Rules and Fair Play

All games use certified random number generators tested by independent auditors. Game outcomes are determined randomly and cannot be predicted or manipulated. Published RTP percentages represent long-term statistical returns over millions of game rounds.

Game malfunctions void all pays and plays. In the event of a technical error, the casino will attempt to restore your session to its state before the malfunction occurred. If restoration is impossible, the casino will refund affected bets at its discretion.

Irregular playing patterns or suspected advantage play may result in gameplay review. The casino reserves the right to void bets and winnings from irregular play. Examples include exploiting software errors, collusion with other players, or using automated betting systems.

Responsible Gaming and Self-Exclusion

BotSpins Casino promotes responsible gambling and provides tools to help maintain control. Players can set deposit limits, loss limits, session time limits, and reality checks through their account settings. Limits take effect immediately upon being set or decreased.

Cooling-off periods temporarily suspend accounts for 24 hours to 6 weeks. During this time, you cannot access your account or receive marketing materials. Self-exclusion permanently closes your account for a minimum of 6 months. During self-exclusion, you cannot create new accounts.

If gambling is causing problems in your life, free confidential support is available through GamCare, Gamblers Anonymous, and other organisations. The casino will not encourage you to continue gambling if you express concerns about problem gambling behaviour.

Privacy and Data Protection

Personal information is collected, stored, and processed in accordance with applicable data protection regulations. Your data is used to operate your account, process transactions, verify identity, prevent fraud, and comply with legal obligations.

Information may be shared with payment processors, verification services, and regulatory authorities as required. Your data is never sold to third parties for marketing purposes. All data is stored securely using industry-standard encryption and security protocols.

You have the right to access, correct, or delete your personal information. Contact customer support to exercise these rights. Certain information must be retained for specified periods to comply with legal and regulatory requirements.

Prohibited Activities

The following activities are strictly forbidden and will result in account closure and forfeiture of balances: fraudulent activity, money laundering, collusion with other players, using VPNs or proxies to disguise location, exploiting software vulnerabilities, reverse engineering the platform, and harassing staff or other players.

Any attempt to manipulate game outcomes or payment systems will be reported to relevant authorities and may result in criminal prosecution. The casino cooperates fully with law enforcement investigations and will provide evidence of fraudulent activity when requested.

Dispute Resolution

If you have a complaint, contact customer support to seek resolution. Most issues are resolved quickly through informal discussion. If you remain dissatisfied, you may escalate the complaint to management for review.

For unresolved disputes, you may contact the licensing authority that regulates BotSpins Casino. The casino will cooperate fully with regulatory investigations and abide by their rulings. Legal action should be pursued only after all other avenues have been exhausted.

Limitation of Liability

BotSpins Casino is not liable for losses resulting from service interruptions, technical malfunctions, force majeure events, or actions of third-party service providers. The platform is provided “as is” without warranties of any kind.

Maximum liability is limited to the amount in your account balance at the time of the incident. The casino is not liable for consequential, indirect, or punitive damages under any circumstances.

Account Closure and Termination

You may close your account at any time by contacting customer support. Withdraw your balance before requesting closure. Active bonuses are forfeited upon account closure. The casino may close accounts without prior notice for violation of terms, suspicious activity, or at its sole discretion.

Upon account closure, access is immediately revoked. Outstanding withdrawals will be processed according to standard procedures. Dormant accounts with no activity for 12 months may be charged a monthly maintenance fee of €5 until the balance is depleted.